Refund policy

RETURNS:

We have a 14-day return policy, which means you can contact us within 14 days after receiving your item, to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, you can contact us at sales@vibrancys.com . If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method.

Important Notes:

  • Shipping Charges, VAT and duties are not refundable.
  • Return Shipment is at customer's cost.
  • Payment Gateway charges, if applicable, will not be refunded. These are billed directly by the payment gateway and are not refunded. For RazorPay payment gateway, these are 2.36% for all payments using Indian debit/credit cards/Net Banking (except for American Express, which is 4.72%); and 3.54% for all payments from foreign cards;  For Paypal, these are 5.19%. All aforementioned charges are inclusive of applicable GST (18%)
  • Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone, shall not be refunded in the return payment.
  • Returns will take 7-10 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account.

Return Procedure: In case you are returning or replacing a gemstone, please take the following steps:

  • Contact Customer Support and get a Return Authorization
  • Ensure that you keep all original objects that accompanied the gemstone like Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.
  • Pack the items carefully and send only through a reputed courier with insurance for the package. Take the courier tracking information and share with us. 
  • We recommend that you send the product back through 'Blue Dart' service from your nearest Blue Dart branch. There service assures Next Business Day (NBD) delivery on priority in all metros and major cities and minimizes any risk involved relating to delays, misplace or theft.
  • You may also have to ascertain which couriers accept jewelry. At times, customers have managed to circumvent this rule (at their own risk) by simply mentioning the product as "Artificial Jewellery" or "Astrological Product".
IMPORTANT: Do not write the name Vibrancys or any gemstones, jewelry related words on the outside of the package, as it may attract undue attention and theft of the package. Instead please correctly mention us as "Minigems Crafts OPC Pvt Ltd"
Please note that Customized Products cannot be returned.

Return and Exchange Address is:

A-402, Anukampa Granduer, Jyotirao phoole circle, Swej Farm, JAIPUR

Pin Code 302019.

RAJASTHAN

WhatsApp us at +919509974025

DEFECTIVE PRODUCTS:  In the unlikely case of receiving a defective product please send us an image of the product and your order number to us so that we can evaluate the issue and sort it right.

EXCHANGES: Products can be exchanged within 14 Days of delivery. You can replace it with a different size, color or another product of the same value as per the availability (if the price is greater you will be prompted to pay the difference).

Please get in touch with your product number and the product(s) you wish to exchange, and we'll help you out. Exchanged products will be subjected to return shipment charge which will be borne by you. 
Customized Products cannot be exchanged.